Effective Date: 01/07/2026
Cancellation & Rescheduling Policy
At UKARC, every consultation appointment is reserved exclusively for you. Once your booking is confirmed, that appointment is no longer available to other customers.
We understand that plans can occasionally change and will always aim to be fair, reasonable and understanding.
To help avoid missed appointments, UKARC will send a series of confirmation emails and SMS text reminders leading up to your consultation. Please ensure your contact details remain up to date.
Cancelling More Than 24 Working Hours Before Your Appointment
If you cancel your consultation more than 24 working hours before your scheduled appointment, you will be entitled to either:
- A full refund of your consultation fee; or
- A full transfer of your booking to another available appointment.
Cancelling Within 24 Working Hours of Your Appointment
If you cancel your consultation within 24 working hours of your scheduled appointment, your consultation fee is normally non-refundable, as your appointment has been reserved exclusively for you and is unlikely to be offered to another customer at short notice.
However, if UKARC is able to successfully rebook your cancelled appointment with another customer, we will offer you either:
- A 50% refund of your original consultation fee; or
- A 50% credit towards a future UKARC consultation.
The choice of refund or credit will be yours.
Rescheduling Within 24 Working Hours
If genuine unforeseen circumstances prevent you from attending your appointment, please contact us as soon as possible.
Where possible, we will always try to accommodate a request to move your consultation to another available appointment.
Any refund or credit relating to a late cancellation remains subject to the conditions outlined above.
Missed Appointments
If you fail to attend your consultation without prior notice, or cannot be contacted at the agreed appointment time, your consultation fee will normally be forfeited.
Where possible, we will make reasonable attempts to contact you before closing the appointment.
Technical Difficulties
If technical difficulties on UKARC’s side prevent the consultation from taking place, we will either:
- Rearrange your consultation at no additional cost; or
- Provide a full refund.
If technical difficulties arise due to the customer’s equipment or internet connection, we will make every reasonable effort to continue or rearrange the consultation where appropriate.
Exceptional Circumstances
We recognise that genuine emergencies can occur.
In exceptional circumstances, UKARC reserves the right to offer an alternative appointment, goodwill refund or consultation credit at its sole discretion.
Contact Us
If you need to cancel or rearrange your appointment, please contact us as soon as possible.
Email: service@ukarc.co.uk
Website: www.ukarc.co.uk
To help avoid missed appointments, UKARC will send a series of confirmation emails and SMS reminders leading up to your consultation. Please ensure your contact details remain up to date.
Thank you for respecting our time.
Every consultation slot is reserved exclusively for one customer. Providing as much notice as possible gives us the greatest opportunity to help another customer who may be waiting for advice.