UKARC Terms & Conditions
Effective Date: 01/07/2026
1. About UKARC
UKARC (UK Appliance Repair Consultancy) is a trading name of F Y T Enterprises Limited (Company No. 08211290).
UKARC provides independent remote appliance repair consultations via Zoom or other approved online video platforms. Our service is designed to help customers make informed decisions before committing to a repair, replacement appliance or engineer call-out.
2. Our Service
Our consultations are intended to provide professional guidance based on the information supplied by the customer during the consultation.
We will:
- Assess the symptoms and information provided.
- Discuss likely causes of the fault.
- Recommend practical next steps.
- Advise whether repair, replacement or further investigation is likely to be the most appropriate option.
- Answer reasonable questions during the consultation.
The consultation is advisory in nature and does not constitute a physical inspection or repair.
3. Booking & Payment
All consultations must be booked in advance through our online booking system.
Payment is required at the time of booking.
A booking is confirmed once payment has been successfully received and a confirmation email has been issued.
4. Customer Responsibilities
To help us provide the best possible advice, customers agree to:
- Provide accurate information regarding the appliance.
- Supply the make and model number where possible.
- Describe the fault honestly and accurately.
- Advise of any error codes displayed.
- Ensure the appliance is safely accessible.
- Know the location of the electrical isolation switch.
- Know the location of any water supply and waste connections where applicable.
- Follow all safety instructions provided during the consultation.
Customers should never dismantle an appliance or carry out any procedure they are uncomfortable performing.
5. Safety
Safety is our highest priority.
If we believe that carrying out any action may present a risk to the customer or others, we will advise that no further action is taken and may recommend that a suitably qualified engineer attends the property.
UKARC will never knowingly encourage unsafe working practices.
6. Limitations of Remote Consultations
Because consultations are carried out remotely, our advice is based solely on:
- Information supplied by the customer.
- Images or video shown during the consultation.
- Our professional knowledge and experience.
Without physically inspecting the appliance, certain faults cannot always be confirmed.
Recommendations are therefore provided in good faith using the information available at the time.
7. Consultation Outcome
Following the consultation we may recommend:
- Continued use of the appliance.
- A simple customer adjustment.
- Replacement of a specific part.
- Attendance by a local engineer.
- Replacement of the appliance.
- No further action.
The final decision always remains with the customer.
8. Cancellation & Rescheduling
Please refer to our separate Cancellation & Rescheduling Policy, which forms part of these Terms & Conditions.
9. Intellectual Property
All written advice, documents, videos and content published by UKARC remain the intellectual property of F Y T Enterprises Limited unless otherwise stated.
They may not be copied, reproduced or distributed without written permission.
10. Liability
While every effort is made to provide accurate and professional advice, UKARC cannot guarantee that every appliance fault can be diagnosed remotely.
We shall not be liable for losses arising from inaccurate or incomplete information provided by the customer, hidden defects not visible during the consultation, or work carried out by third-party engineers or by the customer following the consultation.
Nothing within these Terms excludes liability where such exclusion would be unlawful.
11. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Contact
UKARC
UK Appliance Repair Consultancy
A trading name of F Y T Enterprises Limited
Email: service@ukarc.co.uk
Website: www.ukarc.co.uk