Effective Date: 01/07/2026
1. About This Privacy Policy
This Privacy Policy explains how UKARC collects, uses and protects personal information when you visit our website, book a consultation, make an enquiry or use our services.
UKARC (UK Appliance Repair Consultancy) is a trading name of F Y T Enterprises Limited (Company No. 08211290).
We are committed to protecting your privacy and handling your personal information responsibly, transparently and securely.
2. Information We Collect
We may collect the following information when you use our website or services:
- Your name
- Email address
- Telephone number
- Booking details
- Appointment date and time
- Appliance type
- Appliance make and model
- Fault description
- Error codes or fault information
- Photographs or videos you choose to provide
- Payment confirmation details
- Messages or correspondence sent to us
We do not intentionally collect unnecessary personal information.
3. How We Collect Information
We may collect information when you:
- Visit our website
- Complete a booking form
- Book through Calendly
- Make payment through Stripe or another payment provider
- Attend a Zoom consultation
- Email or contact us directly
- Send photographs, videos or supporting information
- Leave a review or provide feedback
4. How We Use Your Information
We use your information to:
- Provide UKARC consultations
- Process bookings
- Send booking confirmations and reminders
- Contact you about your consultation
- Review appliance fault information
- Provide professional advice and recommendations
- Manage payments and refunds
- Respond to enquiries
- Improve our services
- Maintain business records
- Comply with legal obligations
We will not sell your personal information.
5. Legal Basis for Processing
We process personal information where it is necessary to:
- Provide the service you have requested
- Manage your booking and payment
- Communicate with you about your consultation
- Comply with legal obligations
- Protect our legitimate business interests
- Improve and manage our services
Where required, we will ask for your consent.
6. Calendly, Stripe and Zoom
UKARC may use third-party services to help deliver our service, including:
- Calendly for bookings and appointment scheduling
- Stripe or other payment providers for payment processing
- Zoom or similar platforms for remote consultations
These providers may process your personal information in accordance with their own privacy policies.
UKARC does not store full payment card details.
7. Photographs and Videos
You may choose to provide photographs or videos of your appliance, fault, error code or model number.
These are used only to help assess the appliance issue and provide more accurate guidance.
Please avoid sending images or videos containing unnecessary personal information, private household details or people in the background where possible.
8. SMS and Email Communications
We may contact you by email or SMS text message regarding your booking, appointment reminders, consultation information or service updates.
These communications are intended to help ensure your consultation runs smoothly.
9. Data Retention
We will only keep your personal information for as long as reasonably necessary.
This may include retaining booking, consultation and payment records for business, legal, tax, accounting or dispute-resolution purposes.
When information is no longer required, we will delete it securely or anonymise it where appropriate.
10. Sharing Your Information
We may share limited information with trusted service providers where necessary to operate our business, including booking, payment, email, SMS, video consultation and website providers.
We may also share information if required by law or where necessary to protect our legal rights.
We do not sell personal information to third parties.
11. Your Rights
Under UK data protection law, you may have the right to:
- Request access to your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Object to certain processing
- Request restriction of processing
- Request a copy of your data
- Withdraw consent where consent is used
To exercise these rights, please contact us using the details below.
12. Cookies
Our website may use cookies and similar technologies to operate correctly, improve performance and support embedded services such as videos, Calendly or analytics.
For more information, please see our separate Cookie Policy.
13. Security
We take reasonable steps to protect personal information from unauthorised access, loss, misuse or disclosure.
However, no online service can be guaranteed to be completely secure.
14. Links to Other Websites
Our website may contain links to third-party websites or services.
UKARC is not responsible for the privacy practices, content or security of external websites.
15. Changes to This Policy
We may update this Privacy Policy from time to time.
Any changes will be published on this page with an updated effective date.
16. Contact
If you have any questions about this Privacy Policy or how your information is handled, please contact:
UKARC – UK Appliance Repair Consultancy
A trading name of F Y T Enterprises Limited
Website: www.ukarc.co.uk
Email: service@ukarc.co.uk